運送政策
Thank you for visiting and shopping at Hikasumi! We are committed to making your shopping experience as smooth and enjoyable as possible.
Shipping Destinations
Hikasumi offers shipping to destinations available at checkout. Shipping availability may vary depending on your location.
Free Shipping on All Orders
Enjoy FREE shipping on every order — no minimum purchase required!
At Hikasumi, we believe shopping should be simple and stress-free. All orders qualify for free standard shipping, regardless of order value.
There are no standard shipping charges at checkout.
Order Processing Time
All orders are typically processed within 1–7 business days after payment confirmation.
During holidays, promotional events, or periods of high order volume, processing may take slightly longer. If there is a significant delay, we will notify you by email.
Business days exclude weekends and public holidays.
Estimated Delivery Time
Once your order has been shipped, estimated delivery typically takes 7–15 business days, depending on your destination.
Please note that these are estimated delivery times and may vary due to customs processing, local postal services, weather conditions, or other circumstances beyond our control.
Delivery Guarantee
We aim to ensure that your order arrives safely within 30 business days after dispatch.
If your package has not arrived within this timeframe, please contact us at admin@hikasumi.com so we can investigate.
If your order is confirmed lost or undelivered within the guaranteed timeframe, we will issue a full refund.
This guarantee does not cover delivery failures caused by incorrect or incomplete shipping information, refusal to accept delivery, or failure to complete required customs procedures, subject to applicable consumer protection laws.
Lost or Damaged Packages
If your package is lost or arrives damaged during transit, please contact us as soon as possible.
We will review the situation and arrange a free replacement shipment when the loss or damage is confirmed.
If a delivery fails due to an incorrect address, refusal of delivery, or other customer-related circumstances, additional reshipping charges may apply. Any applicable charges will be communicated before reshipment.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number, when tracking is available.
You can use this information to follow your package's journey to your doorstep.
Please allow some time for tracking information to update after receiving your confirmation email.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or other fees imposed by your destination country.
These charges are not included in our free shipping offer and are the customer's responsibility unless otherwise stated at checkout or required by applicable law.
Hikasumi is not responsible for delays caused by customs clearance procedures.
Return Shipping Address
For return-related inquiries, please contact our customer support team before sending any items.
Hikasumi
Unit D, 5/F, Block 2, Golden Dragon Industrial Centre
162–170 Tai Lin Pai Road
Kwai Chung, Hong Kong SAR
Email: admin@hikasumi.com
Please do not send returns without contacting us first. Our team will provide the appropriate return instructions.
Contact Us
If you have any questions about shipping, delivery, or your order, we are always happy to help!
Hikasumi Customer Support
Email: admin@hikasumi.com
Thank you for choosing Hikasumi! ♡